At Alberta Pro Cleaning (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our cleaning services.
By using our website or providing your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in several ways, including:
a. Information You Provide Directly
When you contact us, request a quote, or book a service, we may collect:
- Name
- Phone number
- Email address
- Service address
- Details about your requested cleaning services
- Any additional notes or comments you provide
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on our site
- Device information (desktop, tablet, mobile)
- Cookies and similar technologies (see below)
This information helps us analyze website traffic and improve user experience.
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and provide quotes
- Schedule and perform cleaning services
- Communicate updates or confirmations about your appointment
- Improve our website, marketing, and services
- Send promotions or special offers (only if you’ve opted in)
We do not sell, rent, or trade your personal information to third parties.
3. Cookies and Tracking Technologies
Our website may use cookies to improve functionality and provide a personalized experience.
Cookies help us:
- Remember your preferences (like form inputs)
- Analyze site performance
- Track visitor activity for marketing (via Google Analytics or similar tools)
You can disable cookies through your browser settings at any time, but some parts of our website may not function properly as a result.
4. Sharing Your Information
We only share your data with trusted third parties when necessary to:
- Process payments securely
- Schedule or manage service appointments
- Maintain website hosting and security
- Comply with legal requirements
All third parties are required to handle your data in accordance with applicable privacy laws and maintain its confidentiality.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal or accounting obligations
- Resolve disputes and enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
6. Security of Your Information
We take appropriate administrative, technical, and physical safeguards to protect your personal information against loss, theft, or misuse.
While we strive to protect your information, please note that no method of online transmission or storage is 100% secure.
7. Your Rights and Choices
You have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Withdraw consent for communications at any time
- Opt out of promotional emails (using the “unsubscribe” link or by contacting us directly)
To exercise these rights, please contact us at [email protected].
8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of other websites. We encourage you to read their privacy policies before providing personal information.
9. Children’s Privacy
Our services are not directed to children under the age of 16.
We do not knowingly collect or store information from minors. If we become aware that a child’s information has been provided, we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
The latest version will always be posted on our website with the effective date listed above.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Alberta Pro Cleaning
📞 (587) 507-4713
📧 [email protected]
🌐 www.albertaprocleaning.com